Wednesday, 22 May 2013

Words from Dr Pourgol

Your patients may write what they would never think of telling you out loud. You should set up a suggestion box in your clinic in a discreet location, where there should be printed forms next to it, with a pen, that asks pertinent questions about the patient’s experience and individual perspectives (do not ask for patient’s name, the form should be anonymous). This will help preserve your clinic’s integrity and shows you what needs to be improved to serve your patients better.  

Dr. Shahin Pourgol

National University of Medical Sciences

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